Please be aware that there may be cases where parallel imports of Toshiba products shipped to countries or regions outside of the destinations intended by Toshiba or Toshiba affiliates (“Parallel Imports”) are marketed.
Such Parallel Imports are not covered under warranty by Toshiba or Toshiba affiliates. Please contact the dealer or retailer from which you have purchased such Parallel Imports for available warranty, if any.
Please be aware that there may be cases where counterfeit goods, including but not limited to goods that infringe Toshiba intellectual property, trademarks or patents (“Counterfeit Goods”), are marketed.
Such Counterfeit Goods are not covered under warranty by Toshiba or Toshiba affiliates.
Please contact the dealer or retailer from which you have purchased such Counterfeit Goods for available warranty, if any.
—- ( Only for China and Asia regions)—-
An anti-counterfeiting label is affixed to each package of Toshiba memory cards and USB flash drives sold by authorized dealers or retailers.
The capacity printed on the label of the card is different from the one indicated by Windows. Why?
There are two reasons: The first one is related to the unit of capacity. When card manufacturers say “MByte”, “M” means “Mega” which is equivalent to million (=106). On the other hand, Windows or other Operating Systems define “M” as 1024 times 1024 (=220). According to the fact, 256MByte is equal to 256000000 Byte as a definition of card manufactures, which is equivalent to 244MByte as a definition of Windows. The second one is related to the card itself. In general, memories on a card are consumed by not only the users but also by the card itself. For example a card needs management area or spare area. In addition, DOS (Windows) format needs some area even though it is very small.
My card doesn’t work with a certain digital camera. Why?
Our card is compliant with a specification issued by each card association such as SD card Association or CompactFlash® Association. Therefore our card should work with the electronic equipment which satisfy the specification. However some problems may still be experienced. One of the major reasons is the “format issue” described in Q&A below. We recommend you format the card with the camera before using the card.
Please note that the format operation will erase all contents of the card.
I have tried a bench mark test with a Toshiba card with my PC, but I cannot get the same result as the specification mentioned on the Card blister.
The Performance of a card depends on several factors such as performance of the PC, interface between PC and the card, file system’s overheads, size of data transferred and so on. On the other hand our specification is defined as a case with ideal conditions. Therefore your benchmark result might be different from the specification.
What is the advantage of using your high performance series?
As shown in the specification, our high performance series has a higher speed write operation compared with the standard series. However, the difference might appear small in some digital cameras because the overheads of the camera, such as compression of a picture might be rather large. On the other hand the difference will be greater for high-end digital cameras with high resolution, especially with a continuous shooting function.
Can I use a SD card instead of a MMC card, and vice versa?
In some electronic equipment which has SD card slots, MMC cards can be accepted. However SD cards cannot be used with electronic equipment which support only MMC cards, because a SD card is thicker than a MMC card even though other dimensions are same.
Please check with the manufacturer of the equipment.
How many pictures can I take with a card?
The size of picture depends on resolution, compression method and quality of picture.
A card formatted by PC doesn’t work with a digital camera. Why?
There are several types of format and for example when Windows XP formats a card FAT32, a file system is chosen as a default but some digital cameras might not support the FAT32 file system. Therefore we recommend that you format a card with the digital camera before using the card with the camera.
Please check the user’s manual or ask the manufacturer of the camera how to format the card with the camera.
Where can I buy a Toshiba Branded card?
Please refer to WHERE TO BUY.
Does Toshiba sell separately the miniSD card adaptor, the microSD™ card adaptor or USB cap?
Unfortunately not. Toshiba does not sell either the miniSD card adapter, the microSD™ card adapter or USB cap separately.
How do I format my SD cards?
You will find necessary software on https://www.sdcard.org/downloads/formatter_4/
Can I use any card reader for SDHC™ cards?
No, Please make sure that Card Reader support SDHC™ card format. There are many types of card reader available in market
MicroSDHC™ I EXCERIA™ Type HD: “Warning: Please do not use a microSD™ adapter”
Maximum data transfer speed may vary depending on the host device and file size. UHS-I is the ultra-high speed interface
in SD Memory Card Standard Ver.3.0
With the adapter and Micro SDHC™ I EXCERIA™ Type HD runs the risk of consumers to connect two devices together, where the transmission speeds does not match.
It happens sometimes some digital cameras generate data dropouts when writing to the card with adapter. In this case, image content is lost.
To ensure that no image content is lost, it is recommended not to use any adapters. Better to use a card that supports the camera guaranteed.
Where can I buy a Toshiba USB Flash Drive?
Please refer to the Where To Buy Page.
How do I format my USB Flash Memory TransMemory ™?
USB Flash Memory TransMemory™ is formatted at the factory. If you need to format one again, use your computer.
Can I plug in and unplug a USB Flash Memory TransMemory™ while the device is turned on?
Yes, you can.
Check the following items when removing USB Flash Memory TransMemory™ from the device.
On Windows© 98 Second Edition, be sure that the application (reading or writing of data) has finished operations, and that the access lamp on the USB Flash Memory TransMemoryD™ is not flashing.
On Windows© Millennium Edition, Windows© 2000 Professional, Windows© XP and Windows© Vista™, make sure that in the task bar USB Flash Memory TransMemory™ has ended and it is safe to remove it.
For Mac OSs, make sure that the TransMemory™ icon has disappeared before removing it.